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Aeroexpreso Airport Shuttle
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Aeroexpreso Airport Shuttle
  • English
  • Español
  • Français
  • Português
  • Deutsch
  • Italiano
  • Book
  • Airports
    • Arequipa (AQP)
    • Cusco (CUZ)
    • Huaraz – Anta (ATA)
    • Jauja (JAU)
    • Juliaca (JUL)
    • Piura (PIU)
    • Tacna (TCQ)
    • Talara (TYL)
    • Tumbes (TBP)
  • Plan your trip
  • Points of sale
  • Help
  • Contact

Complaints book

Complaint form

Your complaint or claim is about:

Aeroexpreso Airport Shuttle sells trips by other companies, but does not operate them.

Problem during the trip

If the problem happened during the trip (schedule, vehicle, driver, luggage or other), the complaint is filed with the operator.

Email:
Phone:

The operator has no website or contact details registered: the complaint is filed directly with the operator.

Problem with the purchase

If the problem happened when buying on this website (charge, payment, receipt or customer service of Aeroexpreso Airport Shuttle), the complaint is filed here.

Complaint form · Date: 26/10/2026
Complaints book · Aeroexpreso Airport Shuttle

This complaints book belongs to Aeroexpreso Airport Shuttle (Inversiones en Comercio y Construcción E.I.R.L.) and only covers the services operated by Aeroexpreso Airport Shuttle and its own sales and customer service. Trips by other operators sold on this website are provided by each operator, who is responsible for them: complaints about the trip itself (schedules, vehicle, driver, luggage or other) are filed in that operator’s complaints book. Only complaints about the purchase, the payment or the customer service of Aeroexpreso Airport Shuttle are filed here.

1. Consumer identification

Parent or legal guardian

Reply by *

2. Product or service purchased

Service operator *

That trip is provided by the operator, who is responsible for it. This form is recorded only regarding the purchase, the payment or the customer service of Aeroexpreso Airport Shuttle; complaints about the trip itself are filed in the operator’s complaints book.

Type of purchase *

3. Complaint details and consumer request

Type of request *

Files (optional)
No file chosen
Photos, screenshots or your receipt: up to 3 files (JPG, PNG, WEBP or PDF) of 5 MB each.

Inversiones en Comercio y Construcción E.I.R.L. (Aeroexpreso Airport Shuttle), RUC 20610521844, with address at Av. Santa Cruz 381, oficina 501, Urb. Chacarilla Santa Cruz El Álamo, Miraflores, Lima, is the owner of the personal data bank of complaints and claims. Inversiones en Comercio y Construcción E.I.R.L. declares that your personal data is processed on this site in order to properly handle your claim or complaint in accordance with the applicable legal provisions and to keep a historical record of the cases submitted, so as to improve our service. Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI. The provider must answer the claim or complaint within a non-extendable period of no more than fifteen (15) business days.

Airports

  • Arequipa (AQP)
  • Cusco (CUZ)
  • Huaraz – Anta (ATA)
  • Jauja (JAU)
  • Juliaca (JUL)
  • Piura (PIU)
  • Tacna (TCQ)
  • Talara (TYL)
  • Tumbes (TBP)

Plan your trip

  • How does Aeroexpreso work?
  • Google Maps integration
  • Types of service
  • Baggage allowance
  • Free Wi-Fi
  • Flexibility

Useful Information

  • Business portal
  • Electronic receipts
  • Complaints book
  • Points of sale
  • Help
  • Terms and conditions

Contact us

Whatsapp: (+51) 904 244 509 Consultas generales, cambios y cancelaciones: hola@aeroexpreso.com.pe

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